Refund Policy – My Baali Handmade Jewellery

Effective Date: June 19, 2026

At My Baali Handmade Jewellery, every piece is handcrafted with care and attention to detail. We strive to ensure that our customers are completely satisfied with their purchases.

Returns & Exchanges

Due to the handmade nature of our jewellery and hygiene considerations, we do not accept returns or exchanges unless the item received is damaged, defective, or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

• Your order number

• Clear photos of the product

• Photos of the packaging

We will review your request and, if approved, provide a replacement or refund.

Refund Eligibility

Refunds may be approved only under the following circumstances:

• Wrong item delivered

• Product received in damaged condition

• Product lost during transit (after verification)

Refunds will not be provided for:

• Change of mind

• Incorrect address provided by the customer

• Minor variations in color, texture, or design due to the handmade nature of the product

• Normal wear and tear

Refund Process

Once your refund request is approved, the refund will be processed to the original payment method within 7–10 business days.

Order Cancellation

Orders may be cancelled within 12 hours of placement. Once production or shipping has begun, cancellations may not be possible.

Contact Us

For refund-related queries, please contact:

Email: mansibpitroda01@gmail.com
Phone: +91 9712760125