Shipping policy

Shipping Policy

My Baali – Handmade Jewellery

Thank you for shopping with My Baali. We are committed to delivering your handcrafted jewellery safely and on time.

Order Processing

All our jewellery pieces are carefully handmade and quality-checked before dispatch.

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Customized or personalized orders may require additional processing time.

  • Orders are not processed or shipped on Sundays or public holidays.

Shipping Timeline

  • Domestic Shipping (India): Delivery usually takes 3–7 business days after dispatch.

  • Remote locations may require additional delivery time depending on courier availability.

Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before payment.

  • Free shipping offers, promotions, or discounts will be communicated on our website from time to time.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email, SMS, or WhatsApp (if provided during checkout). You can use this tracking number to monitor your shipment status.

Delays in Delivery

While we strive to ensure timely delivery, delays may occur due to:

  • Weather conditions

  • Courier service disruptions

  • Public holidays

  • Natural disasters or unforeseen circumstances

My Baali is not responsible for delays caused by third-party shipping providers, but we will assist you in tracking your order.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. My Baali will not be liable for orders delivered to incorrect addresses provided during checkout.

Lost or Damaged Packages

If your package arrives damaged or is lost during transit, please contact us within 48 hours of delivery or expected delivery date.

Email: support@mybaali.com

Please include:

  • Order Number

  • Photographs of the damaged package (if applicable)

  • Description of the issue

We will work with the courier partner to resolve the matter as quickly as possible.

International Shipping

Currently, My Baali ships only within India. International shipping services may be introduced in the future.

Contact Us

If you have any questions regarding shipping, please contact us:

+91 9712760125

My Baali – Handmade Jewellery

Email: mansibpitroda01@gmail.com

Response Time: Within 24–48 business hours